About Glen Rose Hospital: Patient Care Standards in Canada
Mission, values, and how we communicate with patients
Glen Rose Hospital operates with a fundamental commitment to providing safe, respectful, and coordinated healthcare services to our Canadian community. Our mission centers on delivering patient-focused care through professional excellence, clear communication, and collaborative clinical practice.
Our values guide every aspect of patient care, from initial contact through discharge and follow-up. We prioritize informed consent processes, ensuring patients understand their care options and participate meaningfully in healthcare decisions. Privacy protection and confidentiality remain paramount in all patient interactions and clinical documentation.
Clear communication forms the foundation of effective healthcare delivery. Our clinical teams provide information in accessible language, encourage questions, and ensure patients and families understand treatment plans, procedures, and expected outcomes. We recognize that healthcare experiences can be stressful and work to create supportive, respectful environments.
"Every patient deserves care delivered with dignity, clarity, and respect for their individual needs and circumstances."
Respectful care encompasses cultural sensitivity, accommodation of diverse needs, and recognition of patient autonomy in healthcare decisions. Our teams receive ongoing education about inclusive care practices and maintaining therapeutic relationships built on trust and mutual respect.
| Value | What you can expect | How you can help |
|---|---|---|
| Safety | Evidence-based protocols, infection prevention, medication safety | Follow instructions, report concerns, ask questions |
| Respect | Dignified treatment, privacy protection, cultural sensitivity | Communicate preferences, provide feedback, respect others |
| Communication | Clear explanations, active listening, accessible information | Ask questions, share concerns, participate in discussions |
| Collaboration | Team-based care, family involvement, coordinated services | Engage in care planning, share relevant information |
| Excellence | Continuous improvement, professional development, quality monitoring | Provide feedback, follow care plans, attend follow-up |
| Accountability | Transparent processes, error reporting, outcome measurement | Report incidents, participate in quality initiatives |
Our commitment to patient rights includes access to healthcare information, participation in care decisions, and protection of personal health information according to Canadian privacy legislation. For comprehensive information about patient rights and privacy protection, reference the Office of the Privacy Commissioner of Canada.
We maintain strong connections with the broader Canadian healthcare system, working within established standards and guidelines. Additional context about healthcare delivery in Canada can be found through Health Canada — Health care system resources.
For specific questions about our services and care approach, visit our frequently asked questions page or explore our Home page for comprehensive service information.
Coordinated pathways: emergency, inpatient, outpatient
Glen Rose Hospital operates integrated care pathways designed to ensure seamless transitions between emergency services, acute care hospital units, outpatient services, and community-based care. These coordinated systems support continuity of care and optimal patient outcomes.
Our emergency services connect directly with inpatient units when admission is required, facilitating smooth transitions from emergency assessment to ongoing treatment. Emergency department staff coordinate with receiving units to ensure comprehensive handoff communication and continuity of care plans.
Outpatient services encompass follow-up care, specialized consultations, and diagnostic procedures that support both emergency and inpatient care pathways. These services are integrated with medical imaging services and hospital laboratory services to provide comprehensive diagnostic capabilities.
Discharge planning begins early in the care process and involves coordination with community physicians, home care services, and other healthcare providers. This collaborative approach ensures patients receive appropriate support for safe transitions from hospital to home or other care settings.
How referrals work
Referrals typically originate from primary care physicians, specialists, or other healthcare providers who identify the need for hospital-based services. Referral information includes clinical history, current medications, and specific service requests. Our teams review referrals to ensure appropriate service allocation and scheduling priority.
How results are communicated
Test results and clinical findings are communicated through multiple channels depending on urgency and patient preferences. Routine results are typically shared through the ordering physician, while urgent findings are communicated immediately to care teams and patients. Written summaries are provided for complex procedures or significant findings.
Care coordination extends beyond hospital walls through partnerships with community healthcare providers, ensuring patients receive comprehensive support throughout their healthcare journey. For detailed information about specific care pathways, visit our FAQ page or return to our Home page.
Accessibility, wayfinding, and respectful access to care
Glen Rose Hospital maintains strong commitments to accessibility and inclusive care delivery, ensuring all patients can access services regardless of physical, cognitive, or communication needs. Our accessibility initiatives align with Canadian accessibility legislation and best practices.
Physical accessibility features support patients with mobility challenges, while communication supports accommodate diverse language needs and hearing or vision impairments. We encourage patients to identify accommodation needs during appointment scheduling to ensure appropriate preparation.
Wayfinding assistance is available through reception areas and signage systems designed to support navigation throughout the facility. Staff members are available to provide directions and escort services when needed, particularly for patients with mobility or cognitive challenges.
Language interpretation services can be arranged for patients who require communication support in languages other than English or French. These services help ensure clear understanding of medical information and informed participation in care decisions.
| Accommodation | When to request | Who can help |
|---|---|---|
| Mobility assistance | During appointment scheduling | Reception staff, nursing teams |
| Language interpretation | At registration or in advance | Patient services, clinical staff |
| Large print materials | Upon arrival or during care | Nursing staff, patient education teams |
| Hearing assistance | During appointment booking | Reception, clinical teams |
| Cognitive support | During registration process | Social work, nursing staff |
| Dietary accommodations | Upon admission or during care | Dietary services, nursing teams |
Transportation planning should consider parking availability, public transit access, and potential mobility challenges. We recommend confirming transportation options and arrival procedures during appointment scheduling to ensure smooth access to services.
Our accessibility commitments align with the Accessible Canada Act (Government of Canada) and provincial accessibility legislation, ensuring compliance with established standards and ongoing improvement in accessibility features.
Quality and safety: what we measure and improve
Glen Rose Hospital maintains comprehensive quality and safety programs designed to monitor, measure, and continuously improve patient care delivery. Our safety culture emphasizes proactive risk identification, transparent incident reporting, and systematic improvement processes.
Safety practices include infection prevention protocols, medication reconciliation procedures, patient identification verification, and fall prevention strategies. These evidence-based interventions are implemented consistently across all care areas and regularly evaluated for effectiveness.
Incident reporting systems encourage staff to identify and report safety concerns, near-miss events, and adverse occurrences. This information supports systematic analysis and improvement initiatives designed to prevent similar incidents and enhance overall safety performance.
Infection prevention measures protect patients, visitors, and staff through hand hygiene protocols, environmental cleaning standards, and isolation procedures when indicated. These practices align with public health guidelines and are adapted based on current infection risks and evidence-based recommendations.
Medication reconciliation occurs at admission, transfer, and discharge to ensure accurate medication information and prevent drug-related adverse events. Pharmacists work with clinical teams to review medications, identify potential interactions, and provide patient education about medication management.
| Safety practice | Why it matters | Your role |
|---|---|---|
| Patient identification verification | Ensures correct patient receives appropriate care | Confirm identity when asked, wear identification band |
| Medication reconciliation | Prevents medication errors and adverse reactions | Provide complete medication list, ask questions |
| Hand hygiene protocols | Reduces infection transmission risk | Practice hand hygiene, remind staff if needed |
| Fall prevention strategies | Prevents injuries and complications | Use call bells, follow mobility restrictions |
| Communication protocols | Ensures accurate information transfer | Ask questions, confirm understanding |
| Infection prevention measures | Protects patients and healthcare workers | Follow isolation precautions, report symptoms |
| Emergency response procedures | Ensures rapid response to clinical emergencies | Use call systems, follow staff instructions |
Continuity of care coordination ensures smooth transitions between care providers, units, and settings. This includes comprehensive handoff communication, discharge planning, and follow-up coordination to support ongoing care needs.
Quality measurement activities align with national healthcare quality indicators and standards established by organizations such as the Canadian Institute for Health Information (CIHI). These measurements inform improvement initiatives and support accountability for care quality.
For questions about specific safety practices or quality initiatives, visit our frequently asked questions page for emergency department and hospital service information.